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Common Questions
Membership FAQ's
Project Partner FAQ's
No. We want you to remain a member because you value our service, not because you're locked into a contract. You may cancel your membership at any time.
If we discover an issue during one of our visits, we'll document it and discuss our recommendations with you. Some items may simply need to be monitored, while others may require repair. If repairs are recommended, we'll explain your options, provide an estimate when appropriate, and let you decide how you'd like to proceed.
One of the greatest benefits of membership is knowing exactly who to call. Whether you have a question or need a repair, we're here to help. Members receive priority scheduling and discounted labor, so we're always just a phone call away.
Absolutely. I have over 15 years of experience owning and managing rental properties, and those experiences helped inspire Proactive Property Care.Whether you own long-term rentals, short-term rentals, or a vacation home, we can help keep your property properly maintained and reduce unexpected maintenance issues.
Not necessarily. Many of our members choose to provide us with access instructions so we can complete scheduled visits while they're away. We'll discuss the option that works best for you during your Home Consultation.
Your membership includes the scheduled inspections and preventative maintenance included in our membership plan. If additional repairs or materials are needed, we'll always discuss them with you and obtain your approval before any work is performed.
We handle a wide variety of small repairs and maintenance tasks. While we can handle the large majority of our customers needs, if a project requires specialized expertise or falls outside our scope, we'll gladly recommend a trusted contractor and help you understand your options.
Still have questions?
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